What is the purpose of the online return system? Item received was not as described. Not all items on eBay.com.au are eligible for the eBay return label service. If it doesn't, you can also find the order on eBay by logging in and looking under your account. Seller didn't pay for insurance so USPS won't even let me file a claim. So do I have to call Dell for getting the return label? After this, eBay will step in. Your next step is to send a return shipping label to (buyer) by Aug 01, 2016. SO ebay sell the return label (auto approved return label), get it cheap – mark it up to the seller, but get limited compensation on the return if its “lost”… Answer, get the seller to pay… How To Refund eBay Shipping Label. If you have not sent the buyer a label to return and you want the damaged bits back then you could message him and try to arrange this with the postage paid to him now by Paypal. eBay authorized the return and issued a return label. Appeal eBay's decision about a return or missing item for buyers If you don't agree with our decision after we've been asked to step in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. I have a buyer who requested a return because the earrings did not suit her, I have a no returns policy but decided to go with it. Learn more about the item condition policy. The eBay label will have a tracking number and this is recorded in your eBay account. If you are a Top Rated Seller and a buyer falsely claims an item was “not as described,” we’ll protect you on eligible transactions. Did not have *% Ebay bucks credited. Once the seller has accepted your return, you can send the item back using an eBay return label, or a label from another carrier. Requesting an eBay shipping label refund is actually very easy. I had a full refund a few days later. Then without having asked for eBay's help (the optional next step after several days) I received a message telling me the seller had i"approved a refund" and to ask the seller for a returns label. false Now I'm out the money and eBay closed the return even though I called them and emailed the seller (who never replied). It might well have been damaged in transit. *thank you mike s. GetHuman-jufkk did not yet indicate what eBay should do to make this right. If a buyer falsely claims an item was “not as described,” we’ll reimburse your return shipping label cost up to $6 per return. Additionally, eBay requires that the seller also refunds the cost of original shipping. However, finding where on eBay’s website to void a shipping label and request a refund is the hard part. Find the return policy. When the seller accepts your return request, you’ll either receive a return shipping label from eBay or the seller, or you’ll be asked to purchase a label directly from a carrier. If you received an item that’s incomplete, damaged, counterfeit, or otherwise not as described, request a return from My eBay. Some times when I've received junk, I click the boxes in eBay's return pages, select Item Not As Described (broken), and I printed out a pre-paid return label. INADs are costly and should be avoided. Always print return labels through eBay so that eBay can see when the item was received. Return shipping label credit for false “item not as described” claims. Check the email we sent to your Messages - opens in new window or tab with the subject "Send … You can create one return label per transaction. Look for the receipt you received by email from eBay for the purchase. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original postage cost. have a case with ebay. It's important to send the item back promptly. Appeal eBay's decision about a return or missing item for buyers If you don't agree with our decision after we've stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. The buyer asked me what address I had sent it to and I said it was the one given by ebay on the printable label and told him the address. This thread is locked. ... it assumes it was received and issues a refund. See the return details to buy a label from eBay at a discounted rate. Now I'm out the money and eBay closed the return even though I called them and emailed the seller (who never replied). We’ll send an email to your Messages - opens in new window or tab with the subject line “Send the item back” with all the details of your return … eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. eBay recommends that the seller use a drop-down menu to add a return policy, meaning the policy is usually listed on the item page. Some sellers use a restocking fee to account for the inconvenience of a return. PayPal offers a 180 day window for coverage of items that are not as described or not received. A new eBay scam using its own return label. However, you can ask eBay to step in and help within that time if you still haven’t received your item. Once you've received the item, you have 3 business days to review and issue a refund, or ask eBay to step in and help. See when the item you ordered or your Money back—guaranteed items on eBay.com.au eligible... 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